Privacy Policy

Privacy Policy

Effective Date: 15 December 2018

Last Updated: 01 January 2024

Thank you for choosing to shop with Hembe. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing and using our website, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, shipping address.
• Account Information: Username, password, and other account details.
• Payment Information: Credit card details, billing address.
• Order History: Details of your purchases, returns, and exchanges.
• Device Information: IP address, browser type, device type.

How We Use Your Information

• We use your personal information for the following purposes:
• Process and fulfill your orders.
• Communicate with you about your orders, products, and promotions.
• Improve our website and services.
• Customise your shopping experience.
• Prevent and detect fraud.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Those who help us operate our website and fulfill orders.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can disable cookies through your browser settings, but this may affect certain features on our website.

Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

Your Choices

You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of marketing communications.
• Disable cookies through your browser settings.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about our privacy policy, please contact us at ASK@hembe.com.au. Thank you for trusting us with your online shopping experience.