Return Policy

We want you to love your purchase from Hembe. If you are not completely satisfied, we’re here to help. Please review our return policy below:

Returns Eligibility

• Items must be unused, unworn, and in their original condition with all tags attached.
• Returns must be initiated within 14 days of receiving your order.

How to Initiate a Return

Email us at ORDERS@hembe.com.au with your order number and the details of the item you want to return. We’ll provide further instructions on how to proceed.

Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of your items.

Refund Process

• Refunds will be processed once we receive and inspect the returned items.
• Refunds will be issued to the original payment method used for the purchase.

Exchanges

• If you need a different size or colour, we recommend initiating a return for the unwanted item and placing a new order for the desired item.
• Alternatively, we can send you the exchanged item once we receive your initial order and inspect the returned product.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team at ORDERS@hembe.com.au within 7 days of receiving your order.

Return Authorisation

Returns without proper authorisation may not be accepted. Please ensure you follow the return process as instructed once you contact us via ORDERS@hembe.com.au

Return Processing Time

Please allow 5 business days for us to process your return once it is received.

If you have any questions or concerns about our return policy, feel free to contact us at ORDERS@hembe.com.au. We are here to assist you and make the return process as seamless as possible.

Thank you for choosing to shop with Hembe. Your satisfaction is our priority!