Shipping Policy
Thank you for choosing to shop with Hembe. We are committed to providing you with the best possible shopping experience, including transparent and efficient processing, shipping, and delivery information. Please review our shipping policy below for more details:
Processing Time
As soon as your order is placed, we get to work processing and preparing your garment(s). This includes picking, packing, quality checks and preparing for shipping and delivery. Orders are typically processed within 8 – 10 business days after payment confirmation.
Shipping and Delivery Time
After your order has been processed (based on the processing time stated above), your order will then be shipped. Shipping and delivery times vary based on your location and the shipping method selected. Here is a guideline of shipping times for different destinations (excluding weekends):
- Australia, New Zealand 5-12 days
- Africa 15-30 days
- Europe 5-20 days
- US, Canada 10-20 days
- International (Other) 15-30 days
Shipping Methods
We offer a range of shipping options, including standard and express services. The available options and associated costs will be displayed during the checkout process.
International Shipping
Yes, we offer international shipping. Please note that international shipping times and costs may vary, and customers are responsible for any customs duties or taxes incurred.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.
Delays
While we strive to meet all delivery timelines, unforeseen circumstances such as weather, customs clearance, or carrier issues may cause delays. We appreciate your understanding in such situations.
Shipping Notifications
You will receive email notifications at key stages of the shipping process, including order confirmation, shipment confirmation, and delivery confirmation. If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at ORDERS@hembe.com.au.
We are here to assist you.